Privacy & Refund Policies

Privacy Policy

We keep your personal information private and secure. When you make a purchase from Brown & Jenkins - The Vermont Coffee Roasters, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases, to communicate when appropriate and to personalize your shopping experience.

Our secure servers protect your information using advanced, up to date encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session, to personalize your experience and so that you may retrieve your shopping cart with ease at any time.

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Refund Policy

Please contact us prior to returning product you deem defective. We believe it is important that you be satisfied with our products and will make every effort to address the situation in the manner that is most fair and convenient for you. We also make every effort to avoid extra expenses on your part if we have made an error. Order fulfillment mistakes that may occur and result in the shipment of incorrect products to you will also be addressed with a focus on practical, fair and prompt solutions.