Do you have questions about the Coffee Club, Coffee Rewards Program, Private Label Coffee or Wholesale Coffee? We'll try to answer them all here and this page will grow as you reach out to us with more questions. Don't be shy. Make a fresh cup and call us or email with questions anytime. (802) 644-8300 or firstname.lastname@example.org.
FREQUENTLY ASKED QUESTIONS - COFFEE CLUB
How does your Coffee Club work?
Our Subscribe & Save COFFEE CLUB allows you to choose and manage your coffee order selection and frequency, and save 8% on every order. Save money and never run out of coffee. We deduct 8% from every item you purchase through our Subscribe & Save COFFEE CLUB program. Learn all the details HERE.
Do I need an account with your shop to be able to set up a Coffee Club Subscription?
You can set up a subscription without an account initially, but you will need an account to be able to manage your subscription. We do not share your information and we do not send unsolicited ads or messages. Create an account HERE.
Also, an account allows you to Earn Rewards with every purchase, even from your subscription. Rewards add up to generous discounts, and with a subscription, they add up even faster!
Can I apply Rewards Points toward my Coffee Club Subscription?
No. It is NOT possible to apply Rewards to a Coffee Club Subscription. But it is very easy to use your Rewards at your convenience. Our Subscribe & Save customers can redeem Rewards by placing a non-subscription order, for example when you want to send coffee as a gift or if you need to stock up for a special occasion apart from your ongoing subscription. Simply click on the Rewards Tab on the edge of your screen to select the Rewards you wish to redeem.
Can I apply a Gift Card or Promo Code to a Coffee Club Subscription Order?
No. It is NOT possible to apply a Gift Card or Promo Code to a Coffee Club Subscription. Notice that your Subscription deducts 8% on your total order for every shipment.
The Coffee I want to put on a Coffee Club subscription does not show that option. Why?
Only our year-round collections include coffees that are available to be included in the Coffee Club. Seasonal coffees and some special offer coffees do not have a Coffee Club option. This keeps things simple for you, so you know the coffees you select for your Coffee Club will be available consistently.
FREQUENTLY ASKED QUESTIONS - COFFEE REWARDS
How does your Rewards program work?
With a Brown & Jenkins account, you earn points automatically with every Purchase, Product Review or Referral. You do not even need to think about it. If you have an account, and you're logged in, you can use and earn rewards. The Rewards Tab is right there on the edge of your screen. When you have accumulated 500 POINTS or more, you can begin to apply them towards discounts. It's that simple. Get all the details HERE.
How Do I EARN REWARDS?
There are 5 Ways to Earn Rewards:
1) Create an Account – Creating an account allows the Rewards System to detect your activity and apply points accordingly. We do not share your name and email, we only share our love of coffee.
2) Make a Purchase - Every dollar you spend adds 10 Rewards Points to your account. Even Coffee Club Subscriptions earn Rewards. But remember, you must have an account for the Rewards Program to be able to detect your activity and add Points when Points are due.
3) Review a Coffee or Coffee Rub – 500 Points (up to 3 reviews per month).
4) Make a Referral – Send a link to Brown & Jenkins to a friend – They receive a 15% OFF Coupon. You receive 1000 Points when they make a purchase.
5) Have a Birthday – Enter your birth date (we won’t tell your age!!) – Get 1000 Bonus Points on your Birthday, just because.
How Do I REDEEM my REWARDS?
Once you've logged in, click on the REWARDS TAB on the edge of your screen to see your personal current Rewards Balance, as well as the redeem options. When you select the option you wish to apply, a Coupon Code will pop up to use COPY and then PASTE at checkout. Your points balance will be adjusted as soon as you complete your purchase. Your points will continue adding up from the new points balance. ONLY ONE REDEEM CODE can be applied for each order you place. Points are redeemed in increments, as follows:
500 POINTS = $3 OFF
1000 POINTS = $10 OFF or a FREE bag of Coffee (10 oz)
1500 POINTS = $15 OFF
NOTICE that discounts apply to product price only. They do not apply to shipping charges.
Do I need an account with your shop to be able to earn and redeem Rewards?
Yes. An account allows you to Earn Rewards with every purchase, even on Subscription Orders. Create an account today!
Can I Redeem Points toward my Coffee Club Subscription?
No. It is NOT possible to Redeem Points on a Coffee Club subscription since this type of purchase happens on an automatic schedule. However, your subscription does earn Points like any other purchase. Also, remember that you save 8% on every order from your COFFEE CLUB Subscription. You can use your Points toward any order you place independently from your subscription, when you need a few extra bags for a special occasion perhaps, or if you wish to send coffee to a friend. Learn more on the COFFEE CLUB Page.
FREQUENTLY ASKED QUESTIONS - PRIVATE LABEL COFFEE
What does "Private Label Coffee" mean?
We work with you to design your personalized label to place on a Brown & Jenkins Coffee of your choice. If you own a company, this label would feature your company logo. If you are an individual, we can design a personalized coffee label for a special occasion, such as a wedding. In this case, your private label might be affixed to Coffee Samplers to offer as classy party favors.
Can anyone request a private label?
Yes. We do require a minimum order. This varies per project and depending on the packaging you select.
What package sizes are available for private labeling?
Choose from a wide range of packaging options - from our attractive 2 oz specialty bag to our generous 5-pounder - each filled with your choice of gourmet, hand roasted coffees. We have over 60 International, Flavored, Organic and Signature Blend coffees to choose from.
What do I need to do to get a private label designed?
The process is simple. We'll work with you to design your personalized label based on your company name and logo. Please email or call us to request more details and to discuss your project. 802-644-8300 or email@example.com.
FREQUENTLY ASKED QUESTIONS - BUYING WHOLESALE COFFEE
I have a store. Can I carry Brown & Jenkins Coffee?
We have built our company from the ground up for over 30 years and it is our pleasure to establish well-grounded, long-term relationships with quality businesses and people.
Do you small-batch roast even wholesale coffee?
We most certainly do! Your blend, flavored or single origin coffees of choice will be roasted to perfection in our family-owned micro roastery, according to your needs and schedule. We have over 60 International, Flavored, Organic and Signature coffees to choose from.
What do I need to do to carry your coffee in my shop?
Please contact Sandy or Rich at 802-644-8300. You may also contact us by email: firstname.lastname@example.org.